We are very excited about the new and innovative functionality for residents and home owners associations on Mobilitate.

You can now create your own unique page on Mobilitate from where you can manage all communication to members and organise service delivery issues and activities, within the boundaries of your association.

To find out more go here and to create your residents association on Mobilitate go here!

Do you have a billing dispute with the City of Johannesburg or do you want to report a new billing issue?

MOBILITATE TAKES THE JOBURG BILLING HEAD ON!

If you are not sure how to report your billing issue the next slides will show you how. To report your issue immediately click HERE

Click here for a quick video tutorial on how to report your Joburg billing issue on Mobilitate

The purpose of this initiative is not to duplicate submissions but to collate all existing and new issues in one place

Mobilitate wants to empower all parties who have a vested interest in the Joburg Billing with the information necessary to make a difference

Go to the Service Delivery page

(a) Once you have landed on this page, enter your address in the search bar top left-hand corner and hit GO

The map will zoom you to your area of residence indicated by the green arrow icon

(b) Click on Add Issue

Click on the JBC issue type

This will open up the submission form and you are ready to go

PLEASE NOTE THAT ALL DETAILS SUBMITTED WITH THE ISSUE WILL ONLY BE VISIBLE TO YOU, YOUR COUNCILLOR AND THE MUNICIPAL ADMINISTRATOR

You will be prompted to enter the details of your issue

Fill in your name, your email address, telephone number and account number

You are required to complete all of the fields on this form

Hit Next

If you have an existing dispute with the city council or if you have reported your billing issue to the council before, complete the fields on this form

If you are reporting a new billing issue click on No and go Next

Here you provide more detailed information about your billing issue including the problem type, your physical address and any other comments you may have

This is also where you have the option to upload any supporting documents

Submit your issue!

Your issue has now been submitted or resubmitted to the City of Johannesburg. Your councillor has also been informed

Access your councillor to communicate about the issue directly from the Issue Details page

You can do this by just clicking on the displayed councillor name which is linked to the specific councillor's profile page

Mobilitate would like to salute the City of Cape Town for responding to issues directly on the Mobilitate platform.

It's been a slow start but of the 86 issues reported by Cape Townians, 50 issues have been resolved.

It has only been a month since Cape Town has started to actively participate on Mobilitate and we want to congratulate them for using the functionality that other metros have shown interest in but have not yet fully committed to. The City of Cape Town has not just shown interest, they have really risen to the occasion.

Cape Town, here's to a long and prosperous partnership!